Last Updated: December 15, 2024
At LearnTAV ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
1. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide to us, including:
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password, profile information
- Communication Data: Messages, inquiries, consultation requests, support tickets
- Educational Data: Learning progress, course completions, assessment results
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
Information Collected Automatically
When you visit our website or use our services, we may automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent, clicks, navigation patterns
- Technical Data: Cookies, web beacons, log files, analytics data
- Extension Data: For our Chrome extensions, usage metrics and performance data (anonymized)
2. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: Provide education programs, consulting services, and technical support
- Account Management: Create and maintain your account, process payments, send confirmations
- Communication: Respond to inquiries, send updates, newsletters, and important notices
- Personalization: Customize your learning experience and recommend relevant content
- Analytics: Analyze usage patterns to improve our services and website functionality
- Legal Compliance: Meet legal obligations and protect our rights and interests
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing (Stripe, PayPal)
- Email marketing (Mailchimp, ConvertKit)
- Analytics (Google Analytics, Mixpanel)
- Customer support (Zendesk, Intercom)
- Hosting and infrastructure (AWS, Google Cloud)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Enforce our terms of service
- Investigate fraud or security issues
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: Data transmitted over secure SSL/TLS connections
- Access Controls: Restricted access to authorized personnel only
- Regular Audits: Security assessments and vulnerability testing
- Data Minimization: Collect only necessary information for specified purposes
- Secure Storage: Data stored on secure, encrypted servers
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies: Required for website functionality and security
- Performance Cookies: Help us understand how you interact with our website
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Deliver relevant advertisements and measure campaign effectiveness
You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect website functionality.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Receive your data in a structured, machine-readable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdrawal: Withdraw consent at any time (where processing is based on consent)
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. Specific retention periods include:
- Account Data: Retained while your account is active and for 3 years after closure
- Educational Records: Retained for 7 years for certification and compliance purposes
- Communication Data: Retained for 3 years for customer service purposes
- Marketing Data: Retained until you opt out or for 2 years of inactivity
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes
9. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our platform